Returns & Refunds

You may return unworn items within 14 days of delivery for a refund, or within 30 days for an exchange or store credit. Returns are sent at the customer's expense unless the item arrived faulty or incorrect.

To be accepted, items must be:

• Unworn, unwashed and free from perfume, make-up or marks
• In their original packaging with all tags still attached
• Returned with proof of purchase (your order number is enough)

Email hello@cloandclover.com with your order number and the item you'd like to return. We'll reply within two business days with the return address and instructions. We recommend a tracked service, as we can't be responsible for parcels lost on their way back to us.

Once your return arrives and passes inspection, we'll issue your refund to the original payment method within 5 business days. Your bank may take a further 3–10 days to show it. Original shipping charges are non-refundable unless the item was faulty.

The quickest way to get a different size is to return the original for a refund and place a new order, so the size you want doesn't sell out while your parcel is in transit.

• Sale or final-sale items marked as non-returnable
• Items returned after 30 days from delivery
• Items showing signs of wear, alteration or damage
• Gift cards

If something arrives damaged or isn't what you ordered, contact us within 7 days of delivery with photographs. We'll cover return postage and send a replacement or full refund, whichever you prefer.

Nothing in this policy affects your legal rights as a consumer, including any statutory right to cancel a distance purchase.