Customer Care

Shipping & Delivery

Every order is packed with care and sent from New York. Here's what to expect once you've checked out.

Processing time

Orders are packed and dispatched within 1–3 business days. Orders placed at the weekend or on a public holiday are sent the next business day. You'll receive a confirmation email with tracking as soon as your parcel leaves us.

Delivery estimates

  • United States: 3–7 business days after dispatch
  • Ireland & United Kingdom: 5–10 business days after dispatch
  • Europe: 7–14 business days after dispatch
  • Rest of world: 10–21 business days after dispatch

These are estimates, not guarantees — carrier delays, weather and customs can add time during busy periods.

Shipping rates

Rates are calculated at checkout based on your delivery address and the weight of your order. Any promotional free-shipping thresholds will be shown in your cart before you pay.

Customs, duties and taxes

International orders may attract import duties or taxes set by your country. These are not included in your order total and are the responsibility of the recipient. If a parcel is refused and returned to us, we'll refund the item value less shipping costs.

Tracking your order

Your dispatch email includes a tracking link. If tracking hasn't updated for more than 7 business days, email hello@cloandclover.com with your order number and we'll open an enquiry with the carrier.

Incorrect addresses

Please double-check your delivery address at checkout. We can amend an address only before dispatch. Parcels lost due to an incorrect address supplied at checkout can't be refunded.

Lost or damaged parcels

If your parcel is confirmed lost in transit or arrives damaged, tell us within 14 days of the expected delivery date and we'll replace it or refund you in full.

Last updated August 2026